Frequently Asked Questions
Everything you need to know about your Black Pepper experience.
What is Black Pepper's shipping policy?
We offer standard shipping globally. Orders are typically processed within 1-2 business days, with delivery times ranging from 3-7 business days depending on your location.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of purchase, provided the items are unworn, unwashed, and have all original tags attached.
How do I determine my correct size?
Each product page includes a detailed size guide. We recommend measuring yourself and comparing your results to our chart to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your garments ethically sourced?
Yes, at Black Pepper, we prioritize sustainable practices and work exclusively with manufacturers who adhere to fair labor standards and use high-quality materials.