Returns & Exchanges
At Black Pepper, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn and unwashed items. If your new fashion piece isn't quite right, we are here to help you find the perfect fit or provide a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the garment is in its original, sellable condition.
Print and Attach Label
Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your return package.
Drop Off and Track
Hand your package to any authorized carrier location and keep your tracking receipt; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing